Email counselling


Online therapy has gained popularity over the past few years and can be beneficial in many ways: It has been proven to be effective within mental health and substance misuse. Research consistently shows that online therapy is as effective as in person therapy.

The process involves the client writing their problems and concerns in an email, and the counsellor replying with a considered therapeutic response.

Writing down our problems can be an extremely effective way of processing negative emotions. Putting pen to paper or in this case, hand to keyboard, is an ideal way for individuals who do not feel comfortable speaking about their problems out loud.

Because emails can be written at any time and the client is in control of the timing on their side of the contract - they have the freedom to document what is on their mind as it occurs, rather than waiting for several days for a face to face session.

Just knowing there is someone there to receive, acknowledge and respond to your problems without judgement can provide an enormous sense of comfort and support to anyone attempting to overcome a difficult period in their life.



  • Unrestricted by location
  • Having fewer visual distractions often encourages focus and concentration
  • You may find that you are more comfortable online or that it is easier to talk
  • I can provide continuous support even when one of us is travelling
  • I can be more flexible with scheduling than I can for my practice in person


 How does email counselling work?

Email counselling will revolve around a series of email exchanges between us. Before sessions begin however, there will be an initial consultation, whereby the client can get to know the therapist better, asking any questions they have or concerns.

Other details that may be discussed during the initial consultation include:

  • The client's reason for seeking counselling and the issues that need to be addressed.
  • Some background information about the client.
  • Guidelines on how many times the client can email the counsellor.
  • The time frame in which the client can expect to receive a response.
  • Fees - what is the cost of each email exchange?
  • Privacy and confidentiality policy.
  • Cancellation policy.